Privacy Policy

Privacy Policy for Stride Footcare 

Effective Date: 31.03.2025 

1. Introduction 

At Stride Footcare ("we," "our," or "us"), we are committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy explains how we collect, use, store, and protect your data, and outlines your rights regarding your personal information. 

By visiting our clinic and using our services, you agree to the terms and conditions set forth in this Privacy Policy. 

2. Information We Collect 

We collect and process the following types of information: 

  • Personal Identification Information: Name, address, phone number, email address, date of birth, gender, and emergency contact details. 

  • Health Information: Medical history, diagnoses, treatment records, prescriptions, allergies, lab results, and any other health-related data that you provide us. 

  • Payment Information: Insurance details, payment card information, billing information. 

  • Website Data: When you interact with our website, we may collect data such as your IP address, device information, browser type, and usage statistics. 

3. How We Use Your Information 

We use your personal information for the following purposes: 

  • To provide healthcare services to you, including diagnosis, treatment, and care. 

  • To communicate with you regarding appointments, treatment plans, and follow-up care. 

  • To process billing, insurance claims, and payment transactions. 

  • To comply with legal obligations, such as health records retention requirements and reporting obligations. 

  • To improve our services and respond to your inquiries or feedback. 

  • To securely communicate with other healthcare professionals using Medical Objects, a trusted and secure platform for transmitting health-related information. 

4. Sharing Your Information 

We may share your information with the following entities under specific circumstances: 

  • Healthcare Providers: With your consent, we may share information with other healthcare professionals involved in your care using Medical Objects to ensure secure and efficient communication. 

  • Insurance Companies: To process claims and payments related to your treatment. 

  • Third-Party Service Providers: We may share information with trusted vendors who assist in operations such as billing, IT services, and medical records management. 

  • Legal and Regulatory Authorities: If required by law, we may disclose your information to comply with legal obligations or to protect the rights, property, or safety of our clinic, staff, or others. 

5. Use of Medical Objects 

We use Medical Objects, a secure electronic communication platform, to send and receive patient information between healthcare professionals. This ensures: 

  • Encrypted and secure transmission of medical data. 

  • Compliance with healthcare privacy regulations. 

  • Efficient coordination of care among healthcare providers. 

Your personal and health information is only shared via Medical Objects when necessary for your treatment and in accordance with applicable privacy laws. 

6. Data Retention 

We will retain your personal and health information for as long as necessary to provide healthcare services, comply with legal obligations, or for other legitimate purposes. Once your information is no longer required, we will securely delete or anonymize it in accordance with applicable laws. 

7. Security of Your Information 

We implement a variety of physical, technical, and administrative security measures to protect your personal and health information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. 

8. Your Rights 

Depending on the jurisdiction, you may have the following rights regarding your personal information: 

  • Access: You may request access to the information we hold about you. 

  • Correction: You may request to update or correct your personal information. 

  • Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations. 

  • Withdrawal of Consent: If we process your data based on your consent, you may withdraw that consent at any time. 

To exercise your rights, please contact us using the details in Section 10. 

9. Children's Privacy 

Our clinic does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have collected such information, we will take steps to delete it as quickly as possible. 

10. Contact Us 

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at: 

Stride Footcare 

3/24 Beesley St, West End, 4101 

0469197978 

c.smundin@stridefootcare.com.au 

www.stridefootcare.com.au 

11. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Please review this policy periodically for any updates.